Improving our existing training program will contribute to consistency across accreditation visits by giving volunteers and educators the information and resources they need in a timely and repeatable way. Visiting team members and higher education institutions will benefit from:

  • A more predictable, consistent experience for volunteers and HEIs
  • Comprehensive training for those involved in accreditation and the Enrolment and Degrees Awarded Survey
  • Improved visit tools (e.g. procedures, forms, checklists)

This work will also establish measures for training effectiveness and evaluation of team members’ performance, which will allow us to continually monitor and improve the program’s effectiveness.

News on the training program


To support the 2021/2022 accreditation cycle, which will be held completely virtually, the CEAB Secretariat has put together a training plan for HEIs and visiting team members. The intended purpose of the plan is to:

Data management system, Training

On April 4, 2019, we held a webinar on how to complete course information sheets (CIS) which was attended by 30 representatives from HEIs receiving visits during the 2019-2020 accreditation cycle. The webinar covered how to complete a CIS, how the CIS relates to the other spreadsheets in the Questionnaire package, and how to generate the data tables relevant to graduate attributes and accreditation units. We received positive feedback on the webinar overall and will be evaluating outcomes in the coming month. This follow-up work will inform updates to future iterations of the webinar.


This month we sent out registration information for training on using Tandem for the 2019 Enrolment and Degrees Awarded Survey cycle. These webinar sessions aim to provide users with the knowledge they need to use Tandem’s data collection tools and to enter their institution’s data. Once the training sessions have concluded, Enrolment and Degrees Awarded Survey data collection will begin on May 13, 2019. Throughout the data collection cycle, we will hold virtual drop-in sessions where users can ask questions they may have about the survey or about Tandem itself.

Continual improvement, Training

The volunteer experience survey we distributed following our autumn visit cycle has now closed. We are pleased to report a 35 per cent response rate. We have begun analyzing the responses.  These findings will help inform the next steps in refining our volunteer support process. For those respondents who completed the survey and provided an email, we will be sending out details of our analysis when it is complete.


As of this fall, visiting accreditation teams have a valuable new tool for training and preparing for their visits. Teams meet virtually at least once prior to arriving on-site, and the visiting team chair now has an improved presentation template that can be used to guide these meetings. This presentation provides consistent information to set the context of the site visit, including roles and responsibilities of each team member, an overview of the visit schedule, and the CEAB accreditation criteria and procedures.