Posting Date: June 27, 2025
Location: 55 Metcalfe Street, Suite 300, Ottawa, Ontario
Job Type: Full-Time Term Position (2 year)
Application Submission Date: July 18, 2025
About us
Engineers Canada exists to provide national support and leadership on behalf of the engineering regulators in Canada to promote and maintain the integrity, honor, and interests of the profession.
We foster a work environment that challenges and empowers employees, promotes learning, teamwork, and innovation, and recognizes achievement. Employees aspire to a high-performance culture that is focused on results and represents the combination of collaboration and clear direction with scope for autonomy.
We need great people, creative ideas, and effective management of our resources. We require committed individuals who can exercise leadership at all levels in the organization. Come and join our team!
About the role
The Associate, Member Services oversees a suite of insurance and financial programs, which promote professional and financial well-being. The Associate Member Services is a member of a small, dynamic team that strives to offer a positive experience to participants, partners, and other stakeholders through the delivery of high-quality services and products.
Key Responsibilities
- Responsible for program oversight, data evaluation, reporting, and risk management for mid-to-large scale members and corporate programs.
- Conducts research and actively identifies and monitors emerging benefits, products, and/or enhancement to products and services. Provides guidance and recommendations on plan renewals, plan modernization and contract negotiation.
- Actively participates in the drafting and development of requests for proposals, including the development of technical and financial criteria, conducts bid evaluations, and contract award recommendations.
- Develops, evaluates, and distributes reporting to key stakeholders on program metrics, outcomes and their interpretation.
- Provides guidance and acts as a key advisor on the external marketing and communication strategy for each program to enhance program awareness, increase retention and to ensure program sustainability.
- Conducts marketing content reviews and collaborates with partners on marketing frequency, modality, and distribution efforts through digital and traditional media platforms.
- Actively participates in the development of the internal marketing strategy and coordinates inter-departmental input.
- Conducts website reviews of internal and external sites, proposes site enhancements, and collaborates with Partners and internal teams to modernize and enhance the end-user experience.
- Evaluates and monitors website data analytics by program type: tracks and monitors site volume, click through rates, volume of returning users, etc.
- Undertakes policy reviews to ensure accuracy and compliance with terms of renewal and/or agreement, as required.
- Initiates and coordinates funding requests on behalf of the organization, as required.
- Advocates on behalf of members to ensure member concerns are addressed by the supplier/partner and resolved.
Education and Experience Requirements
Education
- Graduate from a recognized University, specializing in Marketing, Business or an equivalent combination of education and experience.
Experience
- Minimum of (5) five years of experience with group benefits industry as a plan sponsor, and experience in corporate liability programs is an asset.
- Experience in identifying, developing, implementing, monitoring, and evaluating programs and services to grow and continuously improve products and services. Ability to build effective working relationships with interest holders.
- Ability to communicate effectively and influence others.
- Experience in providing superior customer service in a busy environment.
Key Competencies
- Proficient in the use of Project Management principles, practices, and tools with a track record of delivering projects on time and on budget.
- Experience working with a wide diversity of cultures within staff, volunteers, clients, and the community in general.
- Strong organizational, interpersonal, problem-solving and time management skills.
Desirable
- Desirable: Proficiency in the use of Microsoft Office 365 Business, SharePoint, and Microsoft Teams.
Language
- Proficiency in English is required. Proficiency in French is an asset.
About our working conditions
This is a full-time two-year term position that is based out of our Ottawa head office.
There is a requirement to work a minimum of (3) three days/week in the office for the first (3) three months of employment and to occasionally work weekends and evenings. This position may require occasional travel within Canada.
About our hiring practices
Engineers Canada is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Please advise us if you require special accommodation. Upon request, accommodations due to a disability are available throughout the selection process.
About our benefits
A National Capital Regions Top Employer since 2017, Engineers Canada provides a generous compensation and benefits program.
- Company events
- Flexible hours
- Extended Health care
- Dental care
- Vision care
- Employee Assistance Program
- Life insurance
How to apply
Please click on Apply to submit a cover letter and resume, by July 18, 2025. If you have any difficulties with your online application, please contact us at human.resources@engineerscanada.ca.
Please note that the personal information collected as a part of your application will be used to process your candidacy for employment. If you are the successful candidate, the information will form part of your employment record at Engineers Canada. If your application is not successful, the information will be retained for 6 months and then destroyed in accordance with Engineers Canada’s Privacy Policy. To access Engineers Canada’s Privacy Policy, click here. Engineers Canada is not responsible for fees related to unsolicited resumes received from recruitment agencies.